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Working With Difficult People Second Revised Edition

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Working with Difficult People, Second Revised Edition

Working with Difficult People, Second Revised Edition [Pdf/ePub] eBook Author: Amy Cooper Hakim,Muriel Solomon
Editor: Penguin
ISBN-10: 1101993111
Size: 1023 kb
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Working with Difficult People, Second Revised Edition by Amy Cooper Hakim,Muriel Solomon Book Summary:

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Download or read Working with Difficult People, Second Revised Edition book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc).


Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People [Pdf/ePub] eBook Author: Renee Evenson
Editor: AMACOM
ISBN-10: 0814432999
Size: 1844 kb
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Powerful Phrases for Dealing with Difficult People by Renee Evenson Book Summary:

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Download or read Powerful Phrases for Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.


How To Deal With Difficult People

How To Deal With Difficult People [Pdf/ePub] eBook Author: Gill Hasson
Editor: John Wiley & Sons
ISBN-10: 0857085719
Size: 317 kb
Format File: Pdf
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How To Deal With Difficult People by Gill Hasson Book Summary:

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Download or read How To Deal With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.


Overcoming Conflict

Overcoming Conflict [Pdf/ePub] eBook Author: Bob Phillips
Editor: Harvest House Publishers
ISBN-10: 0736968113
Size: 1773 kb
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Overcoming Conflict by Bob Phillips Book Summary:

Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.

Download or read Overcoming Conflict book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.


The Schmuck in My Office

The Schmuck in My Office [Pdf/ePub] eBook Author: Jody Foster,Michelle Joy
Editor: St. Martin\'s Press
ISBN-10: 1466887117
Size: 1323 kb
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The Schmuck in My Office by Jody Foster,Michelle Joy Book Summary:

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.

Download or read The Schmuck in My Office book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). "This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.


Coping with Toxic Managers, Subordinates ... and Other Difficult People

Coping with Toxic Managers, Subordinates ... and Other Difficult People [Pdf/ePub] eBook Author: Roy H. Lubit
Editor: FT Press
ISBN-10: 0132703351
Size: 1793 kb
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Coping with Toxic Managers, Subordinates ... and Other Difficult People by Roy H. Lubit Book Summary:

Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization and eventually themselves. Whether they are narcissistic, unethical, rigid or aggressive, or simply depressed/anxious/burned out, working with them can be a nightmare. Moreover, they can do serious damage to their organizations by diverting energy from productive work, damaging cooperation and knowledge sharing, impairing retention of the best people, weakening morale, and making poor business decisions. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers. While there are many organizational consultants who utilize psychological insights in their work and psychologists who consult to organizations, Dr. Lubit's depth of training and experience in psychiatry, organizational behavior and organizational consulting provides a basis for unique insights

Download or read Coping with Toxic Managers, Subordinates ... and Other Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization and eventually themselves. Whether they are narcissistic, unethical, rigid or aggressive, or simply depressed/anxious/burned out, working with them can be a nightmare. Moreover, they can do serious damage to their organizations by diverting energy from productive work, damaging cooperation and knowledge sharing, impairing retention of the best people, weakening morale, and making poor business decisions. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers. While there are many organizational consultants who utilize psychological insights in their work and psychologists who consult to organizations, Dr. Lubit's depth of training and experience in psychiatry, organizational behavior and organizational consulting provides a basis for unique insights


Managing Difficult People

Managing Difficult People [Pdf/ePub] eBook Author: Marilyn Pincus
Editor: Simon and Schuster
ISBN-10: 1605508543
Size: 1888 kb
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Managing Difficult People by Marilyn Pincus Book Summary:

Don't Let Negaholics Rule Your Workplace! As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff. Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.

Download or read Managing Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Don't Let Negaholics Rule Your Workplace! As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff. Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.


The Design of Everyday Things

The Design of Everyday Things [Pdf/ePub] eBook Author: Don Norman
Editor: Basic Books
ISBN-10: 0465072992
Size: 1667 kb
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The Design of Everyday Things by Don Norman Book Summary:

Design doesn't have to complicated, which is why this guide to human-centered design shows that usability is just as important as aesthetics. Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious -- even liberating -- book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization. The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time. The Design of Everyday Things is a powerful primer on how -- and why -- some products satisfy customers while others only frustrate them.

Download or read The Design of Everyday Things book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Design doesn't have to complicated, which is why this guide to human-centered design shows that usability is just as important as aesthetics. Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious -- even liberating -- book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization. The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time. The Design of Everyday Things is a powerful primer on how -- and why -- some products satisfy customers while others only frustrate them.


Teaming with Microbes

Teaming with Microbes [Pdf/ePub] eBook Author: Jeff Lowenfels,Wayne Lewis
Editor: Timber Press
ISBN-10: 9781604692549
Size: 1576 kb
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Teaming with Microbes by Jeff Lowenfels,Wayne Lewis Book Summary:

“A breakthrough book. No comprehensive horticultural library should be without it.” —American Gardener When we use chemical fertilizers, we injure the microbial life that sustains plants, and then become increasingly dependent on an arsenal of toxic substances. Teaming with Microbes offers an alternative to this vicious circle, and details how to garden in a way that strengthens, rather than destroys, the soil food web. You’ll discover that healthy soil is teeming with life—not just earthworms and insects, but a staggering multitude of bacteria, fungi, and other microorganisms. This must-have guide is for everyone, from those devoted to organic gardening techniques to weekend gardeners who simply want to grow healthy plants without resorting to chemicals.

Download or read Teaming with Microbes book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). “A breakthrough book. No comprehensive horticultural library should be without it.” —American Gardener When we use chemical fertilizers, we injure the microbial life that sustains plants, and then become increasingly dependent on an arsenal of toxic substances. Teaming with Microbes offers an alternative to this vicious circle, and details how to garden in a way that strengthens, rather than destroys, the soil food web. You’ll discover that healthy soil is teeming with life—not just earthworms and insects, but a staggering multitude of bacteria, fungi, and other microorganisms. This must-have guide is for everyone, from those devoted to organic gardening techniques to weekend gardeners who simply want to grow healthy plants without resorting to chemicals.


Hardball for Women

Hardball for Women [Pdf/ePub] eBook Author: Pat Heim,Tammy Hughes,Susan K. Golant
Editor: Penguin
ISBN-10: 0698183290
Size: 1877 kb
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Hardball for Women by Pat Heim,Tammy Hughes,Susan K. Golant Book Summary:

The bestselling guide fully updated for the post-Lean In era For nearly two decades, Hardball for Women has shown women how to get ahead in the business world. Whether the arena is a law firm, a medical group, a tech company, or any other work environment, Hardball for Women decodes male business culture and shows women how to break patterns of behavior that put them at a disadvantage. It explains how to get results when you “lean in” without being thrown off balance. Illustrated with real-life examples Hardball for Women teaches women how to: Successfully navigate middle management to become a leader in your field Be assertive without being obnoxious Display confidence Engage in smart self-promotion Lead both men and women—and recognize the differences between them Use “power talk” language to your advantage

Download or read Hardball for Women book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). The bestselling guide fully updated for the post-Lean In era For nearly two decades, Hardball for Women has shown women how to get ahead in the business world. Whether the arena is a law firm, a medical group, a tech company, or any other work environment, Hardball for Women decodes male business culture and shows women how to break patterns of behavior that put them at a disadvantage. It explains how to get results when you “lean in” without being thrown off balance. Illustrated with real-life examples Hardball for Women teaches women how to: Successfully navigate middle management to become a leader in your field Be assertive without being obnoxious Display confidence Engage in smart self-promotion Lead both men and women—and recognize the differences between them Use “power talk” language to your advantage


How to Win Friends and Influence People

How to Win Friends and Influence People [Pdf/ePub] eBook Author: Dale Carnegie
Editor: Prabhat Prakashan
ISBN-10:
Size: 1103 kb
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How to Win Friends and Influence People by Dale Carnegie Book Summary:

In the present book, How to Win Friends and Influence People, Dale Carnegie says, “You can make someone want to do what you want them to do by seeing the situation from the other person’s point of view and arousing in the other person an eager want.” You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, “let the other person feel that the idea is his or hers” and “talk about your own mistakes before criticizing the other person.” This book is all about building relationships. With good relationships, personal and business successes are easy and swift to achieve. Twelve Ways to Win People to Your Way of Thinking 1. The only way to get the best of an argument is to avoid it. 2. Show respect for the other person's opinions. Never say "You're wrong." 3. If you're wrong, admit it quickly and emphatically. 4. Begin in a friendly way. 5. Start with questions to which the other person will answer yes. 6. Let the other person do a great deal of the talking. 7. Let the other person feel the idea is his or hers. 8. Try honestly to see things from the other person's point of view. 9. Be sympathetic with the other person's ideas and desires. 10. Appeal to the nobler motives. 11. Dramatize your ideas. 12.Throw down a challenge.

Download or read How to Win Friends and Influence People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). In the present book, How to Win Friends and Influence People, Dale Carnegie says, “You can make someone want to do what you want them to do by seeing the situation from the other person’s point of view and arousing in the other person an eager want.” You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, “let the other person feel that the idea is his or hers” and “talk about your own mistakes before criticizing the other person.” This book is all about building relationships. With good relationships, personal and business successes are easy and swift to achieve. Twelve Ways to Win People to Your Way of Thinking 1. The only way to get the best of an argument is to avoid it. 2. Show respect for the other person's opinions. Never say "You're wrong." 3. If you're wrong, admit it quickly and emphatically. 4. Begin in a friendly way. 5. Start with questions to which the other person will answer yes. 6. Let the other person do a great deal of the talking. 7. Let the other person feel the idea is his or hers. 8. Try honestly to see things from the other person's point of view. 9. Be sympathetic with the other person's ideas and desires. 10. Appeal to the nobler motives. 11. Dramatize your ideas. 12.Throw down a challenge.


Dealing With Difficult People

Dealing With Difficult People [Pdf/ePub] eBook Author: Dr. Rick Brinkman,Dr. Rick Kirschner
Editor: McGraw Hill Professional
ISBN-10: 9780071487153
Size: 739 kb
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Dealing With Difficult People by Dr. Rick Brinkman,Dr. Rick Kirschner Book Summary:

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Download or read Dealing With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult


Toxic Workplace!

Toxic Workplace! [Pdf/ePub] eBook Author: Mitchell Kusy,Elizabeth Holloway
Editor: John Wiley & Sons
ISBN-10: 9780470464601
Size: 1682 kb
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Toxic Workplace! by Mitchell Kusy,Elizabeth Holloway Book Summary:

Praise for Toxic Workplace! "Toxic Workplace! describes how to identify and best work with toxic personalities. It also provides a systemic approach for creating a culture that's positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations. I endorse their practical, concrete approaches that will make a significant difference in organizations today and in the future." —Gregg Steinhafel, president and CEO, Target Corporation "Toxic Workplace! brings a rare and valuable view of one of the great challenges facing leaders in today's organizations. It is a significant guidebook to the healthy enterprise of the future, not only because of Kusy and Holloway's systems approach to dealing with toxic personalities, but also their unique practice of creating communities of respectful engagement. This book demonstrates how this impacts both organizational social responsibility and the bottom line." —Frances Hesselbein, former CEO of the Girl Scouts of the U.S.A.; founding president and chairman of Leader to Leader Institute, formerly The Peter F. Drucker Foundation for Nonprofit Management "Transforming the culture to support the strategy and mission is the real stuff of leadership. Toxic Workplace! gives you the research-based tools to identify and deal with the 'dark side' of this important dynamic. Read it and you will engage your organization in new, more authentic, and effective ways!" —Kevin Cashman, author, Leadership from the Inside Out and senior partner, Korn/Ferry Leadership & Talent Consulting

Download or read Toxic Workplace! book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Praise for Toxic Workplace! "Toxic Workplace! describes how to identify and best work with toxic personalities. It also provides a systemic approach for creating a culture that's positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations. I endorse their practical, concrete approaches that will make a significant difference in organizations today and in the future." —Gregg Steinhafel, president and CEO, Target Corporation "Toxic Workplace! brings a rare and valuable view of one of the great challenges facing leaders in today's organizations. It is a significant guidebook to the healthy enterprise of the future, not only because of Kusy and Holloway's systems approach to dealing with toxic personalities, but also their unique practice of creating communities of respectful engagement. This book demonstrates how this impacts both organizational social responsibility and the bottom line." —Frances Hesselbein, former CEO of the Girl Scouts of the U.S.A.; founding president and chairman of Leader to Leader Institute, formerly The Peter F. Drucker Foundation for Nonprofit Management "Transforming the culture to support the strategy and mission is the real stuff of leadership. Toxic Workplace! gives you the research-based tools to identify and deal with the 'dark side' of this important dynamic. Read it and you will engage your organization in new, more authentic, and effective ways!" —Kevin Cashman, author, Leadership from the Inside Out and senior partner, Korn/Ferry Leadership & Talent Consulting


Emotional Vampires: Dealing With People Who Drain You Dry

Emotional Vampires: Dealing With People Who Drain You Dry [Pdf/ePub] eBook Author: Albert J. Bernstein
Editor: McGraw Hill Professional
ISBN-10: 9780071376563
Size: 829 kb
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Emotional Vampires: Dealing With People Who Drain You Dry by Albert J. Bernstein Book Summary:

Best-selling author Albert J. Bernstein helped thousands of people deal with the dangerously stupid at work in Dinosaur Brains. In Emotional Vampires he goes even further to protect unsuspecting mortals from more devious and harmful creatures vampires ready to bite, suck, and kill the emotional and psychological wellbeing of their victims. Like the fabled demons, these vampires come in many shapes: -The living dead who think their “talents” place them above the laws of nature -Lords of darkness with huge egos and tiny consciences -Scary monsters who use their tempers in the same way terrorists use bombs -Blood-suckers who think others were created for their convenience Emotional Vampires tells readers how to spot a vampire in their lives, which defense strategies to employ to prevent one from striking, and what to do if and when they find themselves under attack.

Download or read Emotional Vampires: Dealing With People Who Drain You Dry book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Best-selling author Albert J. Bernstein helped thousands of people deal with the dangerously stupid at work in Dinosaur Brains. In Emotional Vampires he goes even further to protect unsuspecting mortals from more devious and harmful creatures vampires ready to bite, suck, and kill the emotional and psychological wellbeing of their victims. Like the fabled demons, these vampires come in many shapes: -The living dead who think their “talents” place them above the laws of nature -Lords of darkness with huge egos and tiny consciences -Scary monsters who use their tempers in the same way terrorists use bombs -Blood-suckers who think others were created for their convenience Emotional Vampires tells readers how to spot a vampire in their lives, which defense strategies to employ to prevent one from striking, and what to do if and when they find themselves under attack.


Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst [Pdf/ePub] eBook Author: Dr. Rick Brinkman,Dr. Rick Kirschner
Editor: McGraw Hill Professional
ISBN-10: 0071807853
Size: 1999 kb
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman,Dr. Rick Kirschner Book Summary:

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you won’t find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalities—illustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

Download or read Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you won’t find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalities—illustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.


Truth at Work: The Science of Delivering Tough Messages

Truth at Work: The Science of Delivering Tough Messages [Pdf/ePub] eBook Author: Mark Murphy
Editor: McGraw Hill Professional
ISBN-10: 1260011860
Size: 600 kb
Format File: Pdf
Read: 600

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Truth at Work: The Science of Delivering Tough Messages by Mark Murphy Book Summary:

The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue • How to assess if your current approach is too tough or too soft • A checklist for diagnosing whether you need a one-time talk or multi-conversation process • How Structured Listening helps you calmly and logically control volatile conversations • The 7 phrases that make people defensive (and what you should say instead) • And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.

Download or read Truth at Work: The Science of Delivering Tough Messages book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue • How to assess if your current approach is too tough or too soft • A checklist for diagnosing whether you need a one-time talk or multi-conversation process • How Structured Listening helps you calmly and logically control volatile conversations • The 7 phrases that make people defensive (and what you should say instead) • And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.


Playing with Fire

Playing with Fire [Pdf/ePub] eBook Author: Nic Fine,Jo Broadwood,Fiona Macbeth,Nik Pitcher,Carey Haslam
Editor: Jessica Kingsley Publishers
ISBN-10: 9780857003997
Size: 1615 kb
Format File: Pdf
Read: 1615

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Playing with Fire by Nic Fine,Jo Broadwood,Fiona Macbeth,Nik Pitcher,Carey Haslam Book Summary:

Playing with Fire is a structured manual and training programme to help youth and conflict practitioners work with young people caught up in conflict and violence. All aspects of conflict are covered, from the initial igniting spark to the roaring blaze. The manual includes ideas and session plans that can be adapted to the needs of a particular group. Sessions include exercises and activities that explore situations of conflict, develop skills to deal with them, and rehearse techniques for future use. The training section outlines how to deliver the programme, including how to use role-play and work constructively with conflict in the training room. This second edition includes new sessions on working with issues of identity and prejudice and working with wider community issues, as well as new exercises and activities. Appendices include alternative session plans and ideas on games and group work exercises. This is a valuable guide for youth practitioners and all those working with young people who face conflict or violence.

Download or read Playing with Fire book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Playing with Fire is a structured manual and training programme to help youth and conflict practitioners work with young people caught up in conflict and violence. All aspects of conflict are covered, from the initial igniting spark to the roaring blaze. The manual includes ideas and session plans that can be adapted to the needs of a particular group. Sessions include exercises and activities that explore situations of conflict, develop skills to deal with them, and rehearse techniques for future use. The training section outlines how to deliver the programme, including how to use role-play and work constructively with conflict in the training room. This second edition includes new sessions on working with issues of identity and prejudice and working with wider community issues, as well as new exercises and activities. Appendices include alternative session plans and ideas on games and group work exercises. This is a valuable guide for youth practitioners and all those working with young people who face conflict or violence.


Let Us Prey, Revised Edition

Let Us Prey, Revised Edition [Pdf/ePub] eBook Author: Darrell Puls
Editor: Wipf and Stock Publishers
ISBN-10: 1725257300
Size: 1831 kb
Format File: Pdf
Read: 1831

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Let Us Prey, Revised Edition by Darrell Puls Book Summary:

Jesus warned of wolves carefully disguised as shepherds coming into local churches as pastors. It is the perfect disguise for a predator to access and devour the flock one lamb at a time while proclaiming himself as their protector and guardian. The result is spiritual devastation, broken congregations, and even destroyed churches. Darrell Puls attests from experience that the enemy has infiltrated the North American church through pastors with dangerously high levels of narcissism. These pastors hide under layers of the sacred, but it is always an illusion of smoke and mirrors. Puls has experienced this reality from the inside as a staff pastor under a narcissist, and from the outside as a church consultant. He carefully unpacks toxic narcissism in everyday terms, and lets the victims tell their own stories. Let Us Prey, Revised Edition is as real as it gets.

Download or read Let Us Prey, Revised Edition book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Jesus warned of wolves carefully disguised as shepherds coming into local churches as pastors. It is the perfect disguise for a predator to access and devour the flock one lamb at a time while proclaiming himself as their protector and guardian. The result is spiritual devastation, broken congregations, and even destroyed churches. Darrell Puls attests from experience that the enemy has infiltrated the North American church through pastors with dangerously high levels of narcissism. These pastors hide under layers of the sacred, but it is always an illusion of smoke and mirrors. Puls has experienced this reality from the inside as a staff pastor under a narcissist, and from the outside as a church consultant. He carefully unpacks toxic narcissism in everyday terms, and lets the victims tell their own stories. Let Us Prey, Revised Edition is as real as it gets.


Social Work with Children, Young People and Their Families in Scotland

Social Work with Children, Young People and Their Families in Scotland [Pdf/ePub] eBook Author: Steve Hothersall
Editor: Learning Matters
ISBN-10: 0857257951
Size: 1591 kb
Format File: Pdf
Read: 1591

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Social Work with Children, Young People and Their Families in Scotland by Steve Hothersall Book Summary:

This fully-updated and revised third edition addresses the changes to law and practice in relation to adoption and permanency, the children's hearing system and the implications of the provisions of the Children and Young People (S) Act 2014 and other related matters, including the National Practice Model of GIRFEC. This is the only text to provide coverage of the new legal, policy and practice landscape of social work with children and families in Scotland, and as such, it is an indispensable guide for students, newly-qualified social workers, managers and practice teachers and a range of other professionals in health, education, the police and others in cognate disciplines.

Download or read Social Work with Children, Young People and Their Families in Scotland book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). This fully-updated and revised third edition addresses the changes to law and practice in relation to adoption and permanency, the children's hearing system and the implications of the provisions of the Children and Young People (S) Act 2014 and other related matters, including the National Practice Model of GIRFEC. This is the only text to provide coverage of the new legal, policy and practice landscape of social work with children and families in Scotland, and as such, it is an indispensable guide for students, newly-qualified social workers, managers and practice teachers and a range of other professionals in health, education, the police and others in cognate disciplines.


Ten Lectures on Co-operative Law. Second, revised edition

Ten Lectures on Co-operative Law. Second, revised edition [Pdf/ePub] eBook Author: Hans-H. Münkner
Editor: LIT Verlag Münster
ISBN-10: 3643904509
Size: 1777 kb
Format File: Pdf
Read: 1777

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Ten Lectures on Co-operative Law. Second, revised edition by Hans-H. Münkner Book Summary:

This up-dated new edition of a textbook on co-operative law shows how political change and several new trends like economisation and approximation of co-operative law to company law, development of uniform legal designs for special matters like bookkeeping, audit and merger across legal patterns and national boundaries, the revised co-operative principles of the International Co-operative Alliance, a growing difference between small and large co-operatives, heterogeneous membership and extended solidarity, have affected co-operative legislation. Hans-H. Muenkner is Professor emeritus of law and theory of co-operation and was Managing Director of the Institute for Co-operation in Developing Countries of the University of Marburg, Germany from 1992 to 2000.

Download or read Ten Lectures on Co-operative Law. Second, revised edition book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). This up-dated new edition of a textbook on co-operative law shows how political change and several new trends like economisation and approximation of co-operative law to company law, development of uniform legal designs for special matters like bookkeeping, audit and merger across legal patterns and national boundaries, the revised co-operative principles of the International Co-operative Alliance, a growing difference between small and large co-operatives, heterogeneous membership and extended solidarity, have affected co-operative legislation. Hans-H. Muenkner is Professor emeritus of law and theory of co-operation and was Managing Director of the Institute for Co-operation in Developing Countries of the University of Marburg, Germany from 1992 to 2000.