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Managing Difficult People

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Managing Difficult People

Managing Difficult People [Pdf/ePub] eBook Author: Marilyn Pincus
Editor: Simon and Schuster
ISBN-10: 1605508543
Size: 1659 kb
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Managing Difficult People by Marilyn Pincus Book Summary:

Don't Let Negaholics Rule Your Workplace! As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff. Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.

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How to Manage Difficult People

How to Manage Difficult People [Pdf/ePub] eBook Author: Alan Fairweather
Editor: How To Books
ISBN-10: 1848034385
Size: 762 kb
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How to Manage Difficult People by Alan Fairweather Book Summary:

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.

Download or read How to Manage Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.


Handling Difficult People

Handling Difficult People [Pdf/ePub] eBook Author: Jon P Bloch
Editor: Simon and Schuster
ISBN-10: 1440563284
Size: 1870 kb
Format File: Pdf
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Handling Difficult People by Jon P Bloch Book Summary:

Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.

Download or read Handling Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.


Dealing with Difficult People (HBR Emotional Intelligence Series)

Dealing with Difficult People (HBR Emotional Intelligence Series) [Pdf/ePub] eBook Author: Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo
Editor: Harvard Business Press
ISBN-10: 163369609X
Size: 303 kb
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Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo Book Summary:

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Download or read Dealing with Difficult People (HBR Emotional Intelligence Series) book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


How To Deal With Difficult People

How To Deal With Difficult People [Pdf/ePub] eBook Author: Gill Hasson
Editor: John Wiley & Sons
ISBN-10: 0857085719
Size: 1069 kb
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How To Deal With Difficult People by Gill Hasson Book Summary:

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Download or read How To Deal With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.


Dealing With Difficult People

Dealing With Difficult People [Pdf/ePub] eBook Author: Dr. Rick Brinkman,Dr. Rick Kirschner
Editor: McGraw Hill Professional
ISBN-10: 9780071487153
Size: 1567 kb
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Dealing With Difficult People by Dr. Rick Brinkman,Dr. Rick Kirschner Book Summary:

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Download or read Dealing With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult


Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People [Pdf/ePub] eBook Author: Renee Evenson
Editor: AMACOM
ISBN-10: 0814432999
Size: 1058 kb
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Powerful Phrases for Dealing with Difficult People by Renee Evenson Book Summary:

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Download or read Powerful Phrases for Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.


The Art and Science of Dealing with Difficult People

The Art and Science of Dealing with Difficult People [Pdf/ePub] eBook Author: David Brown
Editor: Simon and Schuster
ISBN-10: 1628731567
Size: 1904 kb
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The Art and Science of Dealing with Difficult People by David Brown Book Summary:

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.

Download or read The Art and Science of Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.


Difficult Personalities

Difficult Personalities [Pdf/ePub] eBook Author: Helen McGrath,Hazel Edwards
Editor: The Experiment
ISBN-10: 1615191151
Size: 1103 kb
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Difficult Personalities by Helen McGrath,Hazel Edwards Book Summary:

An indispensable guide to understanding—and living or working with—people whose behavior leaves you frustrated and confused We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this highly readable, extremely practical guide to dealing with the difficult personalities we encounter every day—in others, and in ourselves. Taking the American Psychiatric Association's widely used Diagnostic and Statistical Manual of Mental Disorders (DSM-IV-TR) as its starting point, Difficult Personalities helpfully outlines over a dozen different personality traits and types, detailing their common characteristics and underlying motivations. It also equips readers with numerous strategies for dealing with difficult behavior, including: • Anger and conflict management • Optimism and assertion training • Rational and empathic thinking • Reexamining your own personality. Readers will also benefit from sections on making difficult decisions and maintaining romantic relationships. Perfect for anyone who has ever wished that other people came with a handbook, Difficult Personalities illuminates the personality differences that so often serve as barriers to cooperation in the workplace and harmony at home.

Download or read Difficult Personalities book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). An indispensable guide to understanding—and living or working with—people whose behavior leaves you frustrated and confused We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this highly readable, extremely practical guide to dealing with the difficult personalities we encounter every day—in others, and in ourselves. Taking the American Psychiatric Association's widely used Diagnostic and Statistical Manual of Mental Disorders (DSM-IV-TR) as its starting point, Difficult Personalities helpfully outlines over a dozen different personality traits and types, detailing their common characteristics and underlying motivations. It also equips readers with numerous strategies for dealing with difficult behavior, including: • Anger and conflict management • Optimism and assertion training • Rational and empathic thinking • Reexamining your own personality. Readers will also benefit from sections on making difficult decisions and maintaining romantic relationships. Perfect for anyone who has ever wished that other people came with a handbook, Difficult Personalities illuminates the personality differences that so often serve as barriers to cooperation in the workplace and harmony at home.


Captivate

Captivate [Pdf/ePub] eBook Author: Vanessa Van Edwards
Editor: Penguin
ISBN-10: 0399564500
Size: 431 kb
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Captivate by Vanessa Van Edwards Book Summary:

Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.

Download or read Captivate book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.


Bad Apples

Bad Apples [Pdf/ePub] eBook Author: Terrance Sember,Brette Sember
Editor: Simon and Schuster
ISBN-10: 1440514275
Size: 1957 kb
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Bad Apples by Terrance Sember,Brette Sember Book Summary:

Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment.

Download or read Bad Apples book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment.


Working with Difficult People, Second Revised Edition

Working with Difficult People, Second Revised Edition [Pdf/ePub] eBook Author: Amy Cooper Hakim,Muriel Solomon
Editor: Penguin
ISBN-10: 1101993111
Size: 1394 kb
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Working with Difficult People, Second Revised Edition by Amy Cooper Hakim,Muriel Solomon Book Summary:

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Download or read Working with Difficult People, Second Revised Edition book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.


Leading the Unleadable

Leading the Unleadable [Pdf/ePub] eBook Author: Alan Willett
Editor: AMACOM
ISBN-10: 0814437613
Size: 1099 kb
Format File: Pdf
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Leading the Unleadable by Alan Willett Book Summary:

Is that one guy dragging you all down? The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with-and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to: * Master the necessary mindset * Explain the problem calmly in a short feedback session * Get a commitment to change, and follow up * Coach others to replicate the process * Develop the situational awareness required to spot trouble even earlier in the future Every manager has "problem people." What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

Download or read Leading the Unleadable book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Is that one guy dragging you all down? The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with-and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to: * Master the necessary mindset * Explain the problem calmly in a short feedback session * Get a commitment to change, and follow up * Coach others to replicate the process * Develop the situational awareness required to spot trouble even earlier in the future Every manager has "problem people." What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.


Coping with Difficult People

Coping with Difficult People [Pdf/ePub] eBook Author: Robert M. Bramson, Ph.D.
Editor: Dell
ISBN-10: 0307831213
Size: 1537 kb
Format File: Pdf
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Coping with Difficult People by Robert M. Bramson, Ph.D. Book Summary:

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

Download or read Coping with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!


Managing Difficult People in a Week: Teach Yourself

Managing Difficult People in a Week: Teach Yourself [Pdf/ePub] eBook Author: David Cotton
Editor: Teach Yourself
ISBN-10: 1471800369
Size: 1565 kb
Format File: Pdf
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Managing Difficult People in a Week: Teach Yourself by David Cotton Book Summary:

The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues

Download or read Managing Difficult People in a Week: Teach Yourself book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues


Relating Difficulty

Relating Difficulty [Pdf/ePub] eBook Author: D. Charles Kirkpatrick,Steven Duck,Megan K. Foley
Editor: Routledge
ISBN-10: 1136683976
Size: 1464 kb
Format File: Pdf
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Relating Difficulty by D. Charles Kirkpatrick,Steven Duck,Megan K. Foley Book Summary:

Relating Difficulty offers insight into the nature of difficulty in relationships across a broad range of human experience. Whether dealing with in-laws or ex-spouses, long-distance relationships or power and status in the workplace, difficulty is an all too common feature of daily life. Relating Difficulty brings the academic understanding of relational processes to the everyday problems people face at home and at work. These essays represent a groundbreaking collection of the multidisciplinary conceptual and empirical work that currently exists on the topic. Along with issues such as chronic illness and money problems, contributors investigate contexts of relational difficulty ranging from everyday gossip, the workplace and shyness to more dangerous sexual “hookups” and partner abuse. Drawing on evidence presented in the volume, editors D. Charles Kirkpatrick, Steve Duck, and Megan K. Foley explain how relational problems do not emerge solely from individuals or even from the relationship itself. Instead, they arise from triangles of connection and negotiation between relational partners, contexts, and outsiders. The volume challenges the simple notion that relating difficulty is just about problems with "difficult people" and offers some genuinely novel insights into a familiar everyday experience. This exceptional volume is essential reading for practitioners, researchers and students of relationships across a wide range of disciplines as well as anyone wanting greater understanding of relational functioning in everyday life and at work.

Download or read Relating Difficulty book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Relating Difficulty offers insight into the nature of difficulty in relationships across a broad range of human experience. Whether dealing with in-laws or ex-spouses, long-distance relationships or power and status in the workplace, difficulty is an all too common feature of daily life. Relating Difficulty brings the academic understanding of relational processes to the everyday problems people face at home and at work. These essays represent a groundbreaking collection of the multidisciplinary conceptual and empirical work that currently exists on the topic. Along with issues such as chronic illness and money problems, contributors investigate contexts of relational difficulty ranging from everyday gossip, the workplace and shyness to more dangerous sexual “hookups” and partner abuse. Drawing on evidence presented in the volume, editors D. Charles Kirkpatrick, Steve Duck, and Megan K. Foley explain how relational problems do not emerge solely from individuals or even from the relationship itself. Instead, they arise from triangles of connection and negotiation between relational partners, contexts, and outsiders. The volume challenges the simple notion that relating difficulty is just about problems with "difficult people" and offers some genuinely novel insights into a familiar everyday experience. This exceptional volume is essential reading for practitioners, researchers and students of relationships across a wide range of disciplines as well as anyone wanting greater understanding of relational functioning in everyday life and at work.


Working With Difficult & Resistant Staff

Working With Difficult & Resistant Staff [Pdf/ePub] eBook Author: John F. Eller,Sheila A. Eller
Editor: Solution Tree Press
ISBN-10: 1936765128
Size: 1565 kb
Format File: Pdf
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Working With Difficult & Resistant Staff by John F. Eller,Sheila A. Eller Book Summary:

To move forward in the school improvement process, school leaders must address the behaviors of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviors to ensure positive school change.

Download or read Working With Difficult & Resistant Staff book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). To move forward in the school improvement process, school leaders must address the behaviors of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviors to ensure positive school change.


Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities [Pdf/ePub] eBook Author: Susan Benjamin
Editor: McGraw Hill Professional
ISBN-10: 9780071595124
Size: 1324 kb
Format File: Pdf
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin Book Summary:

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Download or read Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!


Working with Difficult People

Working with Difficult People [Pdf/ePub] eBook Author: N.A
Editor: AMACOM
ISBN-10: 0814410359
Size: 1322 kb
Format File: Pdf
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Working with Difficult People by N.A Book Summary:

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Download or read Working with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.


How to Deal With Difficult People

How to Deal With Difficult People [Pdf/ePub] eBook Author: Ursula Markham
Editor: HarperCollins UK
ISBN-10: 0007381719
Size: 1025 kb
Format File: Pdf
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How to Deal With Difficult People by Ursula Markham Book Summary:

Now in ebook format.

Download or read How to Deal With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Now in ebook format.