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How To Deal With Difficult People

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How To Deal With Difficult People

How To Deal With Difficult People [Pdf/ePub] eBook Author: Gill Hasson
Editor: John Wiley & Sons
ISBN-10: 0857085719
Size: 1272 kb
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How To Deal With Difficult People by Gill Hasson Book Summary:

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

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Dealing With Difficult People

Dealing With Difficult People [Pdf/ePub] eBook Author: Dr. Rick Brinkman,Dr. Rick Kirschner
Editor: McGraw Hill Professional
ISBN-10: 9780071487153
Size: 1209 kb
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Dealing With Difficult People by Dr. Rick Brinkman,Dr. Rick Kirschner Book Summary:

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Download or read Dealing With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult


Dealing with Difficult People (HBR Emotional Intelligence Series)

Dealing with Difficult People (HBR Emotional Intelligence Series) [Pdf/ePub] eBook Author: Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo
Editor: Harvard Business Press
ISBN-10: 163369609X
Size: 1809 kb
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Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo Book Summary:

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Download or read Dealing with Difficult People (HBR Emotional Intelligence Series) book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


Captivate

Captivate [Pdf/ePub] eBook Author: Vanessa Van Edwards
Editor: Penguin
ISBN-10: 0399564500
Size: 1017 kb
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Captivate by Vanessa Van Edwards Book Summary:

Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.

Download or read Captivate book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.


How to Deal With Difficult People

How to Deal With Difficult People [Pdf/ePub] eBook Author: Ursula Markham
Editor: HarperCollins UK
ISBN-10: 0007381719
Size: 1318 kb
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How to Deal With Difficult People by Ursula Markham Book Summary:

Now in ebook format.

Download or read How to Deal With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Now in ebook format.


Overcoming Conflict

Overcoming Conflict [Pdf/ePub] eBook Author: Bob Phillips
Editor: Harvest House Publishers
ISBN-10: 0736968113
Size: 713 kb
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Overcoming Conflict by Bob Phillips Book Summary:

Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.

Download or read Overcoming Conflict book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.


Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People [Pdf/ePub] eBook Author: Renee Evenson
Editor: AMACOM
ISBN-10: 0814432999
Size: 789 kb
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Powerful Phrases for Dealing with Difficult People by Renee Evenson Book Summary:

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Download or read Powerful Phrases for Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.


Secrets of Dealing with Difficult People

Secrets of Dealing with Difficult People [Pdf/ePub] eBook Author: Mark Lauderdale MD
Editor: Wellspring Personal Effectiveness Inc.
ISBN-10: 0973188812
Size: 1929 kb
Format File: Pdf
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Secrets of Dealing with Difficult People by Mark Lauderdale MD Book Summary:

As a psychiatrist and therapist I often talk to people who are feeling frustrated and stressed by a difficult person in their life – a difficult relationship, difficult people at work, difficult employees, difficult neighbours and difficult family members. Unlike other books, this 201-page book shows you a tested step-by-step problem-solving method to help you calmly and confidently create the positive change you want when dealing with difficult people.

Download or read Secrets of Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). As a psychiatrist and therapist I often talk to people who are feeling frustrated and stressed by a difficult person in their life – a difficult relationship, difficult people at work, difficult employees, difficult neighbours and difficult family members. Unlike other books, this 201-page book shows you a tested step-by-step problem-solving method to help you calmly and confidently create the positive change you want when dealing with difficult people.


Working with Difficult People, Second Revised Edition

Working with Difficult People, Second Revised Edition [Pdf/ePub] eBook Author: Amy Cooper Hakim,Muriel Solomon
Editor: Penguin
ISBN-10: 1101993111
Size: 1168 kb
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Working with Difficult People, Second Revised Edition by Amy Cooper Hakim,Muriel Solomon Book Summary:

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Download or read Working with Difficult People, Second Revised Edition book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.


Handling Difficult People

Handling Difficult People [Pdf/ePub] eBook Author: Jon P Bloch
Editor: Simon and Schuster
ISBN-10: 1440563284
Size: 1747 kb
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Handling Difficult People by Jon P Bloch Book Summary:

Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.

Download or read Handling Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.


The Art and Science of Dealing with Difficult People

The Art and Science of Dealing with Difficult People [Pdf/ePub] eBook Author: David Brown
Editor: Simon and Schuster
ISBN-10: 1628731567
Size: 1003 kb
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The Art and Science of Dealing with Difficult People by David Brown Book Summary:

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.

Download or read The Art and Science of Dealing with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.


Make Difficult People Disappear

Make Difficult People Disappear [Pdf/ePub] eBook Author: Monica Wofford
Editor: John Wiley & Sons
ISBN-10: 1118283635
Size: 1050 kb
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Make Difficult People Disappear by Monica Wofford Book Summary:

Save your organization by building the skills to deal withdifficult people We all have to work with people we can't stand to be around. Ourchallenge is to find creative ways to handle these difficultpeople. In the fable Make Difficult People Disappear, theskills and strategic plan needed to change your mindset are toldthrough a clear, concise story. By first understanding the fourmain personality types in the workplace, Commander, Organizer,Relater, and Entertainer, readers can then devise effectivestrategies for diffusing unproductive and damaging behavior. This book serves to change the mindset and behavior of peoplewho deal with difficulty on a regular basis. Wofford describes how through understanding our behaviordifferences and natural reactions to stress, that utilizing a planbased on these differences the difficulty simply seems todisappear Advises everyone from frustrated executives to entrepreneurstired of dealing with difficult people who suck the life out oftheir organizations Complete with a step-by-step action plan, Make DifficultPeople Disappear serves to replenish your confidence and buildskills in leading those who until now you didn't know how to manageand felt there was no choice but to continue to deal with orignore.

Download or read Make Difficult People Disappear book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Save your organization by building the skills to deal withdifficult people We all have to work with people we can't stand to be around. Ourchallenge is to find creative ways to handle these difficultpeople. In the fable Make Difficult People Disappear, theskills and strategic plan needed to change your mindset are toldthrough a clear, concise story. By first understanding the fourmain personality types in the workplace, Commander, Organizer,Relater, and Entertainer, readers can then devise effectivestrategies for diffusing unproductive and damaging behavior. This book serves to change the mindset and behavior of peoplewho deal with difficulty on a regular basis. Wofford describes how through understanding our behaviordifferences and natural reactions to stress, that utilizing a planbased on these differences the difficulty simply seems todisappear Advises everyone from frustrated executives to entrepreneurstired of dealing with difficult people who suck the life out oftheir organizations Complete with a step-by-step action plan, Make DifficultPeople Disappear serves to replenish your confidence and buildskills in leading those who until now you didn't know how to manageand felt there was no choice but to continue to deal with orignore.


The Schmuck in My Office

The Schmuck in My Office [Pdf/ePub] eBook Author: Jody Foster,Michelle Joy
Editor: St. Martin\'s Press
ISBN-10: 1466887117
Size: 1900 kb
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The Schmuck in My Office by Jody Foster,Michelle Joy Book Summary:

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.

Download or read The Schmuck in My Office book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). "This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.


Talking to 'Crazy'

Talking to 'Crazy' [Pdf/ePub] eBook Author: Mark Goulston
Editor: AMACOM
ISBN-10: 0814439594
Size: 410 kb
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Talking to 'Crazy' by Mark Goulston Book Summary:

“[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

Download or read Talking to 'Crazy' book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). “[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.


Mindful Communication For Dealing With Difficult People

Mindful Communication For Dealing With Difficult People [Pdf/ePub] eBook Author: Andrew G. Brown
Editor: Andrew G. Brown
ISBN-10:
Size: 616 kb
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Mindful Communication For Dealing With Difficult People by Andrew G. Brown Book Summary:

Are you one of those people who find it difficult to make a conversation with difficult individuals and cope with their volatile and unreasonable behavior in important situations in life? Have you always been awed at the sight of some people who could talk comfortably with the most unpredictable people in the most problematic situations? Look no further than this masterfully created tome that contains everything you need to know about developing an extraordinary conversational intelligence that you can use to initiate a conversation with whosoever you want. With the help of the time-tested mindfulness techniques, the book explains how you can overcome your conversational ineptitude, making you familiar with the paradigm and redefining the concept of mindfulness. You will learn how to connect with people on an emotional level, leveraging the power of your great conversational ability to achieve unprecedented success. With this book, you get to: -Understand the link between mindfulness and the ability to talk to anyone. -Understand what it takes to be a great conversationalist with the help of mindfulness. -Understand how to enhance both your emotional intelligence and conversational ability. -Understand why conversational mindfulness equals stellar conversation ability. Go ahead and get your copy NOW!

Download or read Mindful Communication For Dealing With Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Are you one of those people who find it difficult to make a conversation with difficult individuals and cope with their volatile and unreasonable behavior in important situations in life? Have you always been awed at the sight of some people who could talk comfortably with the most unpredictable people in the most problematic situations? Look no further than this masterfully created tome that contains everything you need to know about developing an extraordinary conversational intelligence that you can use to initiate a conversation with whosoever you want. With the help of the time-tested mindfulness techniques, the book explains how you can overcome your conversational ineptitude, making you familiar with the paradigm and redefining the concept of mindfulness. You will learn how to connect with people on an emotional level, leveraging the power of your great conversational ability to achieve unprecedented success. With this book, you get to: -Understand the link between mindfulness and the ability to talk to anyone. -Understand what it takes to be a great conversationalist with the help of mindfulness. -Understand how to enhance both your emotional intelligence and conversational ability. -Understand why conversational mindfulness equals stellar conversation ability. Go ahead and get your copy NOW!


Dealing With Difficult People In A Week

Dealing With Difficult People In A Week [Pdf/ePub] eBook Author: Naomi Langford-Wood,Brian Salter
Editor: Teach Yourself
ISBN-10: 1444158856
Size: 672 kb
Format File: Pdf
Read: 672

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Dealing With Difficult People In A Week by Naomi Langford-Wood,Brian Salter Book Summary:

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Download or read Dealing With Difficult People In A Week book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!


How to Deal with Difficult Relationships

How to Deal with Difficult Relationships [Pdf/ePub] eBook Author: June Hunt
Editor: Harvest House Publishers
ISBN-10: 0736942793
Size: 1080 kb
Format File: Pdf
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How to Deal with Difficult Relationships by June Hunt Book Summary:

Every person is affected daily by countless relationships of one kind or another. Some are enjoyable and encouraging, while others drag us down and hurt us. What can we do to make the best of the difficult relationships and resolve the problems that arise in them? In How to Deal with Difficult Relationships, June Hunt looks at the characteristics and causes of problem relationships as well as the solutions that can bring hope, peace, and restoration. With wisdom and compassion she explores what Scripture says about the following key issues: codependency conflict resolution confrontation a critical spirit forgiveness manipulation This newest addition to June Hunt's popular Counseling Through the Bible Series maintains the exceptionally high standard of biblical and practical excellence that June is known for. Readers will find themselves powerfully encouraged as they seek the path toward harmony, better communication, and Christ-centered solutions in their problem relationships.

Download or read How to Deal with Difficult Relationships book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Every person is affected daily by countless relationships of one kind or another. Some are enjoyable and encouraging, while others drag us down and hurt us. What can we do to make the best of the difficult relationships and resolve the problems that arise in them? In How to Deal with Difficult Relationships, June Hunt looks at the characteristics and causes of problem relationships as well as the solutions that can bring hope, peace, and restoration. With wisdom and compassion she explores what Scripture says about the following key issues: codependency conflict resolution confrontation a critical spirit forgiveness manipulation This newest addition to June Hunt's popular Counseling Through the Bible Series maintains the exceptionally high standard of biblical and practical excellence that June is known for. Readers will find themselves powerfully encouraged as they seek the path toward harmony, better communication, and Christ-centered solutions in their problem relationships.


From Chaos to Calm

From Chaos to Calm [Pdf/ePub] eBook Author: Bill Crawford
Editor: Humanics Publishing Group
ISBN-10: 0893343560
Size: 898 kb
Format File: Pdf
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From Chaos to Calm by Bill Crawford Book Summary:

Crawford teaches readers how to effectively deal with the difficult people and conflict that cause such disruption in everyday lives.

Download or read From Chaos to Calm book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). Crawford teaches readers how to effectively deal with the difficult people and conflict that cause such disruption in everyday lives.


Deal with Difficult People

Deal with Difficult People [Pdf/ePub] eBook Author: Bloomsbury Publishing
Editor: A&C Black
ISBN-10: 1408134918
Size: 1628 kb
Format File: Pdf
Read: 1628

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Deal with Difficult People by Bloomsbury Publishing Book Summary:

While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.

Download or read Deal with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.


How to Deal with Difficult People

How to Deal with Difficult People [Pdf/ePub] eBook Author: Nanette McDowell
Editor: WestBow Press
ISBN-10: 1973635526
Size: 829 kb
Format File: Pdf
Read: 829

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How to Deal with Difficult People by Nanette McDowell Book Summary:

This book will encourage and exhort you to become all that you can be as a person. It comes with a humorous dialogue that will soften the blows of truth as we travel down this narrow path with Jesus.

Download or read How to Deal with Difficult People book by clicking button below to visit the book download website. There are multiple format available for you to choose (Pdf, ePub, Doc). This book will encourage and exhort you to become all that you can be as a person. It comes with a humorous dialogue that will soften the blows of truth as we travel down this narrow path with Jesus.